A refresher of the Salesforce Case statuses.
Job Aids
The following are examples of job aids that I have created as refreshers of concepts or procedures:
Salesforce Case Statuses
Adobe Connect How To
These are instructions on accessing, viewing and sharing Adobe Connect recordings. I built upon a previous version of this document, created and applied a new formatting style to be used in multiple Adobe Connect how to documents, and revised based on colleaegue feedback.